CX Officer

Posted 1 year ago by Robinsons Bank

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DUTIES & RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS)
Map customer journeys to develop comprehensive view of a customer’s experience with products and brands of the bank.
Consistently and systematically perform research to capture customer feedback and identify areas for improvement
Customer Experience and User Experience expertise, to improve the quality of digital solution delivery Develop solutions, blueprints, personas and scenarios to enhance customer experience, improve business metrics, and increase customer engagement
Develop internal customer orientation and mindset across functional teams within RBank
Continuously seek out industry best practices and develop skills to create new capabilities for CX / UX

QUALIFICAIONS (EDUCATION, EXPERIENCE, COMPETENCY)
2+ years’ experience in User and Customer Experience as applied to app development
Demonstrated experience independently running customer experience initiatives
Possession of customer-centric mindset and strong understanding of user experience
Excellent verbal and written communication skills, able to interact effectively with various stakeholders
Capable of researching, developing and defining customer experience requirements and strategy
Specialized expertise with customer-centric design approaches – including journey mapping, product testing, rapid prototyping and iteration
Capable of taking strategic view in balancing customer benefits with business impacts
Good understanding of measurement KPIs that apply to CX / UX optimization
Experience with agile software / app / technology development methods and develops processes

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How to apply? Application procedure as follows:

#1 Prepare and ready your resume/CV. You can try online resume builder from the internet.

#2 Visit the career site or web page of the company and look for the available jobs posted.

#3 Submit resume and apply online via the HR department / company’s email for application purposes.

#4 Wait for the company’s response and follow up as necessary.

#5 Visit Philippine Careers website every day for more job postings from other companies.