Sales Support Specialist

Posted 1 year ago by 2GO

Job Hiring Philippines

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Career Job Hiring Philippines – 2023 Updates

This position will be under CCSE (following up with customers for documents for onboarding China Desk accounts, providing quotes/proposals, coordinating work with different support groups like Ops, Finance matters for China Desk customers) He or She will serve as a conduit between external customers and internal Business Units to consolidate, review, analyze proposals, project quotes; in addition the Sales Support Specialist will provide troubleshooting assistance to customer, coordinate and follow-up internal support needed, update account status and coordinate service problem resolution.

The Sales Support Specialist is tasked to gather market intelligence; be the superuser for sales system & applications. He or She will prepare, review required reports for performance tracking, handle sales administrative duties for the China Desk Team including scheduling and organizing customer meetings, workshop or conferences among others.

Job Qualifications

Performs a range of sales admin and research related tasks to support the China / Int’l Clients Desk and Sales Excellence Team:
Track sales leads, monitor sales pipeline developments, coordinate/review solution quotes and submission of Request for Proposal including project proposals and ad hoc quotes
Research and gather marketing intelligence for the team
Assist leaders to handle after-sales service requirements of accounts in coordination with the different BUs. Answer and coordinate customer calls, follow-up with customers about their order status, arrange sales appointments, organize meetings and events as needed.
Be the superuser for the relevant systems/applications used to track sales leads, monitor sales pipelines developments
Prepare, analyze, provide timely regular reports on sales performance/metrics
Prepare, maintain and update customers records and presentations
Coordinate closely with counterparts in different Business Units to fast track customer requirements.
Other related sales support activities that may be assigned from time to time.

Accountabilities and Performance Measures

Meets deadlines for sales packs/request for proposals submissions
Availability of timely performance reports/metrics
Availability of up-to-date compiled marketing intelligence
Maintains high external and internal customer satisfaction ratings

Organizational Alignment

Reports directly to the Vice President, China/Int’l Clients Desk & Sales Excellence
Closely coordinate with different BUs to get required info and action for client management
Works closely with the different BU’s Operations Managers/Staff, Customer Service Managers/Staff, to ensure customer satisfaction and problem resolution.

Skills and Competencies Requirements
A four-year college degree (Marketing or other Business Course is advantageous)
Experience in administration and high-volume office work may be advantageous.
Strong analytical, organizational, and time management skills.
Team player, with good customer service skills. Able to multitask.
3 to 5 years experience in Sales Support work, experience in handling Breakbulk/Project sales, Customer Service, or Inside Sales will be an advantage.

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How to apply? Application procedure as follows:

#1 Prepare and ready your resume/CV. You can try online resume builder from the internet.

#2 Visit the career site or web page of the company and look for the available jobs posted.

#3 Submit resume and apply online via the HR department / company’s email for application purposes.

#4 Wait for the company’s response and follow up as necessary.

#5 Visit Philippine Careers website every day for more job postings from other companies.